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The Web Blocker Support Page

I. Antivirus Conflicts

Please note that The Web Blocker and some Antivirus programs may have some minor conflicts. If you have one of the following antivirus programs installed it is recommended that you click on one of the following links:

McAfee Antirivus/Internet Security Suite

Trend Micro Internet Security

II. Frequently Asked Questions

1. I deleted a site from the block list and uninstalled The Web Blocker but the site is still blocked when using Google Chrome.
Answer:Your Google Chrome profile is corrupted. Do the following:

Windows Vista and Windows 7 Users
Note: %username% = the username you are trying to fix

1. Copy the file “C:\Users\%username%\Local Settings\Application Data\Google\Chrome\User Data\Default\bookmarks” to your desktop.
2. Delete the folder “C:\Users\%username%\Local Settings\Application Data\Google\Chrome\User Data\Default”
3. Open up Chrome
4. Close Chrome
5. Copy the file “bookmarks” back into its original folder which is “C:\Users\%username%\Local Settings\Application Data\Google\Chrome\User Data\Default\”
6. Open Chrome

Windows XP Users
1. Copy the file “C:\documents and settings\%username%\Local Settings\Application Data\Google\Chrome\User Data\Default\bookmarks” to a safe location.
2. Delete the folder “C:\documents and settings\%username%\Local Settings\Application Data\Google\Chrome\User Data\Default”
3. Open up Chrome
4. Close Chrome
5. Copy the file “bookmarks” file you saved on your desktop back into its original folder which is “C:\documents and settings\%username%\Local Settings\Application Data\Google\Chrome\User Data\Default\”
6. Open Chrome

2. I tried to uninstall The Web Blocker but got an error about a script not being able to run. What should I do?
Answer: Repair or Reinstall The Web Blocker with the setup.exe file you used to install the program. Try to uninstall The Web Blocker after the Repair or Reinstall is completed.

If you are still having issues uninstall The Web Blocker. Click here to download the following file. Place this file in the following directory: C:\Program Files\Webstart Studios\Web Blocker\Lists
Then uninstall The Web Blocker again.

*If you have a 64-bit version of windows place the file in the following directory: C:\Program Files (x86)\Webstart Studios\Web Blocker\Lists

3. I added a site to a block list, but the site is still accessible for the chosen user.
Answer: After a website is added to a block list, it is recommended that the web browser (IE Internet Explorer) is closed and then reopened. If the site is still accessible, add another site to the block list and wait 20 seconds. Test to see if the page is blocked.

4. I deleted a website from a user’s block list but it’s still blocked when that user tries to access it.
Answer: Possible solutions:
a. Refresh your web browser.
b. Close and then reopen your web browser.
c. Add a random site to the block list, wait 20 seconds, and then delete the newly entered “random site”.
d. Turn off the Content Filter.
e. Uninstall and reinstall the program.
f. If you are using Google Chrome please delete the internet cache by hitting control, shift and delete at the same time. Then clear the cache.

5. What are the recommended specs for a computer to run The Web Blocker?
Answer: It is recommended that The Web Blocker is installed on a computer with at least the following specs: 512 MB RAM, 1.0 GHZ Processor, 10 GB Hard Drive.

6. How do I change the login password?
Answer: You can change the password by using the “Change Password” form which is accessible from the main page of The Web Blocker.

7. I received a pop up message that asks if I want to allow a registry change from TWB Service URL. What should I do?
Answer: Allow this change. The TWB Service URL assists The Web Blocker program.

8. I changed the Content Filter settings for a user, but that user can still access inappropriate web sites.
Answer: The Content Filter blocks hundreds of thousands of web sites. However, some sites are still accessible even after the filter is applied. In this case, the site will need to be added to that’s user’s block list manually.

9. What operating systems does The Web Blocker run on?
Answer: Windows 7, Windows Vista and Windows XP.

10. The Internet History feature is taking a long time to load.
Answer: Some user Internet History files are very large and may take up to 30 seconds to load.

11. Is The Web Blocker compatible with the Google Chrome and Apple Safari Internet Browsers?
Answer: Yes, The Web Blocker is fully functional with Internet Explorer, Mozilla Firefox, Safari and Google Chrome.

12. I attempted to install The Web Blocker but received an error code.
Answer: You may need to upgrade your Windows XP machine to the .net framework 2.0. The link can be found here.




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