I. Antivirus Conflicts
Please note that The Web Blocker and some Antivirus programs mayhave some minor conflicts. If you have one of the following antivirus programs installed it is recommended that you click on one of the following links:
McAfee Antirivus/Internet Security Suite
II. Frequently Asked Questions
1. I tried to uninstall The Web Blocker but got an error about a script not being able to run. What should I do?
Answer: Repair or Reinstall The Web Blocker with the setup.exe file you used to install the program. Try to reinstall The Web Blocker after the Repair or Reinstall is completed.
If you are still having issues uninstall The Web Blocker. Click here to download the following two files. Unzip these files and place them in the following directory: C:\Program Files\Webstart Studios\Web Blocker\Lists
Then uninstall The Web Blocker again.
2. What operating systems does The Web Blocker run on?
Answer: Windows 7, Windows Vista and Windows XP.
3. What are the recommended specs for a computer to run The Web Blocker?
Answer: It is recommended that The Web Blocker is installed on a computer with at least the following specs: 512 MB RAM, 1.0 GHZ Processor, 10 GB Hard Drive.
4. How do I change the login password?
Answer: You can change the password by using the “Change Password” form which is accessible from the main page of The Web Blocker.
5. I received a pop up message that asks if I want to allow a registry change from TWB Service URL. What should I do?
Answer: Allow this change. The TWB Service URL assists The Web Blocker program.
6. I added a site to a block list, but the site is still accessible for the chosen user.
Answer: After a website is added to a block list, it is recommended that the web browser (IE Internet Explorer) is closed and then reopened.
7. I changed the Content Filter settings for a user, but that user can still access inappropriate web sites.
Answer: The Content Filter blocks hundreds of thousands of web sites. However, some sites are still accessible even after the filter is applied. In this case, the site will need to be added to that’s user’s block list manually.
8. The Internet History feature is taking a long time to load.
Answer: Some user Internet History files are very large and may take up to 30 seconds to load.
9. I deleted a website from a user’s block list but it’s still blocked when that user tries to access it.
Answer: First try refreshing your web browser, if that does not work close and then reopen your web browser. If the site still appears to be blocked then turn off the Content Filter.
10. Is The Web Blocker compatible with the Google Chrome and Apple Safari Internet Browsers?
Answer: Yes, The Web Blocker is fully functional with Internet Explorer, Mozilla Firefox and Safari. The Filter does not work with Google Chrome.
11. Can I save Block Lists for further use?
Answer: Yes, you can save a block list by using the Import/Export Feature accessible from the File menu.
